Shipping and Delivery Policy | Subelva

Delivery and Shipping Policy - SUBELVA

Order processing time

Orders are processed and shipped within 3 business days after receipt of payment.

Shipping options

We offer the following options for delivery:

• Standard delivery : Standard delivery via our carrier partner.
• Delivery to a relay point : To collect your order from a relay point near you.

Shipping costs

Shipping costs are calculated based on the weight and size of the products.
Free delivery is offered for all orders over 60 euros in mainland France.

Delivery areas

We only deliver to mainland France.

Order tracking

Once your order has shipped, you will receive an email with a tracking number. You can track the status of your order on our carrier's website.

Returns and exchanges

Our return policy applies to all orders placed on our site.

• You can return your products within 14 days of receipt.
• Personalized products cannot be returned or exchanged, except in the event of a manufacturing defect or error on our part.
• For more details, see our return and refund policy.

Shipping Problems

If you encounter a delivery problem (lost package, delay or damaged product), please contact us promptly by email at contact@subelva.fr . We will do everything possible to resolve the problem.

Contact

For any questions regarding shipping, please contact us by email at contact@subelva.fr .